“At MultiPTV, we value customer satisfaction and aim to provide a seamless streaming experience. Our Sky IPTV subscription plans are designed for premium viewing, and we strive for 99.9% uptime. However, we understand that issues may arise. Please read our refund policy carefully before purchasing.”
2. Eligibility for Refunds
📌 We offer refunds only under the following conditions:
✅ Technical Issues Not Resolved: If our service does not work on your device and our support team is unable to resolve the issue within 48 hours.
✅ Duplicate Payment: If you were accidentally charged twice, we will process a refund for the duplicate transaction.
✅ Service Not Activated: If your subscription was not activated within 24 hours of purchase.
❌ No Refunds for:
🚫 Customer’s change of mind after activation.
🚫 Poor internet connection or ISP restrictions blocking IPTV access.
🚫 Issues caused by incorrect device setup without following our Sky IPTV Setup Guide.
3. Free Trial & Testing Before Purchase
🔴 Try Before You Buy!
We offer a 3-hour free trial for customers to test our Sky IPTV service before making a purchase.
📌 We highly recommend using the trial to ensure compatibility.
4. Refund Request Process
📩 To request a refund, follow these steps:
1️⃣ Contact Support:
Send an email to support@multiptv.com or use our Live Chat with the subject “Refund Request – Sky IPTV”.
2️⃣ Provide the Following Details:
✔️ Order ID & Email Address used for purchase
✔️ Reason for the refund request (e.g., technical issue, duplicate payment)
✔️ Screenshots or proof of issue (if applicable)
3️⃣ Refund Processing Time:
⏳ Once approved, refunds are processed within 5-7 business days to your original payment method.
5. Subscription Cancellation Policy
🔹 You can cancel your Sky IPTV subscription anytime before renewal.
🔹 Cancellation does not trigger an automatic refund unless eligible under our refund policy.
🔹 No refunds for auto-renewals if not canceled before the billing cycle ends.
📌 Manage Your Subscription Here →
6. Chargebacks & Disputes Policy
🚨 Important Notice:
- Customers who file an unjustified chargeback will be permanently banned from our service.
- If you experience issues, contact our support team first to resolve them.
📞 Need help? Contact Support →
7. Final Disclaimer
“By purchasing a Sky IPTV subscription from MultiPTV, you agree to our refund policy. We reserve the right to update these terms at any time.”